Surgical Imaging Service
Redefining peace of mind
Uptime is the bottom line. Trust your OEM.
Equipment Uptime. It matters to you and your patients; it’s important to your financial success.
Count on the Service team's dedicated, experienced engineers to:
- Provide regular preventative maintenance at OEM specifications
- Respond quickly: by phone within 15 minutes and on site within 6 hours by service engineers located within 50 miles of most sites*
- Repair equipment with factory-tested, genuine OEC parts and software to help maximize performance
*Response for contract customers in contiguous United States; Service engineers located within 50 miles of 85% of sites
What’s different about the Service team's knowledge, training and expertise?
- Average of 15 years OEC C-arm service experience per engineer
- 60+ hours of specialized OEC C-arm service training annually
- Expertise in OEC engineering specifications and latest factory updates for each OEC C-arm
Select from a Variety of Service Offerings:
Full Service Contracts
Take advantage of uptime guarantees. Budget for and cap repair costs for the year. Prevent surprises. Enjoy financial stability.In-House Partnership
You have an experienced biomedical team. Partner with the Service team for additional, system-specific expertise to maintain your OEC C-arms and surgical equipment.On-Demand Repairs
Have an unexpected repair? Utilize the Service team’s OEM expertise for on-demand repairs at billable hourly rates.Diagnostic Expert Evaluation
Solve system-specific challenges with the Service team’s diagnostic, parts, and technical support specialists.
Call 1-800-874-7378 for evaluation, information on contracts and parts, or to request on-demand repairs.