Healthcare Technology Management

GE Healthcare solutions go beyond break-fix, to help drive quality, productivity and cost savings.

The changing market dynamics healthcare systems continue to face can include financial pressures, consolidation, growing consumerism and talent retention. GE Healthcare Services works closely with customers, asking questions to understand specific medical equipment service-related challenges and objectives.

GE’s extensive experience in healthcare combined with the ability to use machine data and analytics can provide insights for Healthcare Technology Management improvements, including sustainable cost savings, while enhancing quality and efficiency. Select an area below to learn more how GE Services can help improve clinical, operational and financial outcomes.


    GE Healthcare can offer assistance and expertise to help drive your facility’s success—entirely on your terms. Stop by GE Healthcare booth #1227 at AAMI Exchange June 7-10 to network and discuss ways to achieve HTM success. GE Healthcare will be showcasing: Technology Solutions, Mobility Solutions, Education, Supplies and Accessories.  For a complimentary Expo Plus Pass - including free admission to the expo, general sessions and career center at a $50 value, visit Use Coupon Code: EXFM19 See you there! 


    Saturday, June 8   
    7:15 – 7:45 am Passive RFID Technology in the HTM/Clinical Setting: Driving Productivity and Savings, Kristen Suessmann, GE Healthcare
    8:00 – 9:00 am Mixed Reality (AR/VR): Leveraging Technology to Increase Understanding, Rick Sidlo, GE Healthcare
    Spotlight Theat
    er Considerations When Hiring Technicians Without Formal HTM Training, Donna Dyer, GE Healthcare

    Sunday, June 9
    Enhancing HTM Programs with Data and Analytics: Aaron Goryl, GE Healthcare; Joe Haduch, UPMC Biotronics; Makidah Mahdi, Henry Ford Health System; Anthony McCabe, The Ohio State University
    4:15 - 5:15 pm, Exploring the Differences between Joint Commission and DNV GL Accreditation; Clint Hendricks, GE Healthcare; Justin Hershey, GE Healthcare; Sean Mattini, GE Healthcare; Robert Speight, GE Healthcare

    Monday, June 10 
    7:15 - 7:45 am Leveraging a Multigenerational Team for Business Advantage, Beth Schaul, GE Healthcare


Healthcare Technology Management

Our holistic approach to medical equipment services looks at three core areas: Service Model Optimization, Integrated Asset Optimization and Innovation & Sustainability.

  • Service Model Optimization

    Service models aligned with your priorities for efficient operations, reduced costs and enhanced quality.

    The medical equipment service model selected has a direct correlation to the quality, efficiency and cost to maintain your imaging and biomedical assets. GE’s goal is to help you to determine and implement an optimized model, based on your size, scale and needs.

    We start by helping evaluate and benchmark your actual cost. We review warranties and service agreements to help you pinpoint exactly what you are spending. We help identify opportunities to improve and standardize your service model from a cost and quality perspective and look at alternatives ranging from a fully outsourced program to in-house enablement models, supporting your team on-site, remotely and as needed.

  • Integrated Asset Optimization

    Optimize asset utilization and the return on your capital investments, reduce budget variability, improve access to equipment, and enhance quality of care.

    Another significant driver for increased costs stems from the growing medical asset inventory. Most healthcare organizations own more imaging and clinical assets than ever, which results in higher operational and capital costs.

    Our specialists work closely with you, using your system data to measure staff and equipment performance. Medical equipment data are combined with benchmark analytics, to make decisions regarding asset utilization and technology planning. At the same time, we work to identify potential training gaps and changes that could improve workflow and increase patient capacity.

  • Sustainability & Innovation

    Evolve and adapt to changing needs and cost pressures while also meeting regulatory requirements for safety and compliance.

    GE strives to develop new innovations and ideas that go well beyond medical equipment service and maintenance. Our goal is to ensure that your service program grows and adjusts to changing needs and challenges to enable sustainable improvements and success.

Segments – Every Health System is Unique

Healthcare Technology Management solutions are driven by collaboration and an understanding of customer challenges and situations.

The goal is to help organizations improve operational efficiency, enhance quality and reduce service-related cost.

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Service Agreements

Flexible offerings from complete coverage to in-house support to shared options based on the customer situation, culture and needs.

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Service Enablers

Technologies that enhance performance and efficiency, including remote support, technology obsolescence protection, and parts location and procurement.

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Digital Solutions

A suite of applications which use machine data and analytics to support your organization’s goals of operational efficiency and clinical excellence.

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Education and Training

Optimize staff capabilities based on skill levels, objectives and budgets to elevate the quality of care.

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Case Study
Mercy Health
From Break-fix Maintenance to Comprehensive HTM Program


Case Study
Duke University Health Savings through pooling agreements for labor and parts, and enhanced training.

Sanford Health Press Release Savings and lower risk by transitioning workforce to GE Healthcare employees.
Out of Control Cost Analysis White Paper

Case Study
Banner Health Improve workflow and reduce cost with Service Shop


Case Study
NewYork-Presbyterian Savings through shared coverage and enhanced diagnostics tools.

Balancing Cost and Quality White Paper

Case Study