How a pandemic transformed healthcare for the future

One year later, healthcare leaders look back at what went right in 2020

Doctor showing patient health data on a tablet

“What health systems need to work on are the inefficiencies in their system, in front offices, and in the supply chain, because that’s where you’re going to save money without compromising patient care.” — Shereese Maynard, healthcare strategist, USA


“We have the ability to leverage technology to make sure that the nurses only have to deal with the most meaningful alerts. It’s taking time off their plates and making things more efficient, so they can focus on patient care.” — Michael Schlosser,Senior Vice President, Care Transformation and Innovation at HCA Healthcare


"In Asia, where healthcare systems have long been familiar with SARS outbreaks, hospitals quickly deployed telehealth and remote-monitoring technologies in the face of COVID-19." — Ong Biauw Chi, associate professor, senior consultant and chairman of the medical board, Sengkang General Hospital, Singapore


“Public-private partnerships are going to be essential in showing everything that we can leverage and how effective we can be.” — Jesus Rueda Rodriguez, director of general strategies, special projects, and international affairs, MedTech Europe


  • The COVID-19 pandemic brought many trials and tribulations to an already overburdened sphere. But it also brought opportunity for those leaders who were able to modernize and improve their healthcare ecosystems, accelerating transformations in the making and offering a glimpse into the future of healthcare.

    The hard-earned wisdom of 2020 has led to visions of a new, more resilient healthcare ecosystem—one that is Intelligently Efficient; leverages technology to reduce burnout; expands access with virtual care; and improves data management to strengthen clinical decision making.

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